Everything we do is designed to get you Where you want to be.™
Last Updated:6.1.26
This Privacy Policy describes how Spoke Marketing, LLC ("Company," "we," "our," or "us") collects, uses, stores, processes, transfers, and discloses information obtained through our websites, landing pages, forms, communications, downloadable materials, applications, products, services, and related technologies (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.
This Privacy Policy should be read together with our Terms of Service, Cookie Policy,
Accessibility Statement, and other notices we may provide.
Nothing contained herein is intended to waive rights that cannot be waived under applicable law.
We may collect the following categories of information:
Personal Information
Name
Email address
Telephone number
Mailing address
Company name
Job title
Billing information
Payment information (through third-party processors)
Communication preferences
Technical Information
IP address
Browser type
Device information
Operating system
Screen resolution
Referral source
Geographic region
Language settings
Usage Information
Pages visited
Time spent on pages
Click activity
Scroll activity
Downloads
Form submissions
Session duration
Interaction events
Marketing campaign responses
Communications
We may retain records of:
Emails
Forms
Chat submissions
Meeting requests
Customer support communications
Surveys
Feedback
Webinar registrations
User Content
Information voluntarily submitted by users through forms, downloads, applications, or communications.
Information may be collected:
Directly From You
When you:
Submit forms;
Download resources;
Subscribe to communications;
Request meetings;
Become a customer;
Contact us;
Register for webinars or events.
Automatically
Through:
Cookies;
Pixels;
Analytics tools;
Session technologies;
Server logs;
Device identifiers;
Browser technologies.
From Third Parties
Including:
Advertising platforms;
CRM systems;
Analytics providers;
Referral sources;
Social media platforms;
Business databases;
Publicly available sources.
We and our service providers may use cookies, web beacons, tags, pixels, session technologies, and similar tools to improve functionality, analyze performance, personalize content, and support advertising activities.
These technologies may include:
Essential cookies;
Performance cookies;
Analytics cookies;
Advertising cookies;
Session identifiers;
Conversion tracking tools;
Attribution technologies;
Device identifiers.
You may manage certain cookie preferences through browser settings, consent mechanisms, or third-party opt-out tools.
Disabling certain technologies may affect functionality of the Services.
Our use of cookies and related technologies is described more fully in our Cookie Policy.
We may use information to:
Provide and operate our Services;
Respond to inquiries;
Deliver requested content;
Manage accounts; Schedule meetings;
Process transactions;
Improve user experience;
Analyze website usage;
Measure marketing performance;
Conduct research and analytics;
Detect fraud and abuse; Secure our systems; Comply with legal obligations;
Communicate with users;
Send newsletters and marketing communications;
Personalize content;
Support advertising activities;
Maintain business records;
Protect our rights and property.
We may combine information collected from different sources for these purposes.
We process information only for legitimate business purposes and in accordance with applicable law.
We may share information with trusted third parties that assist us in operating, managing, securing, analyzing, advertising, and improving our Services.
Such third parties may include:
Customer relationship management providers;
Marketing automation platforms;
Analytics providers;
Advertising networks;
Hosting providers;
Cloud service providers;
Scheduling platforms;
Payment processors;
Webinar providers;
Video hosting platforms;
Email service providers;
Customer support platforms;
Professional advisors;
Legal, accounting, and compliance providers.
Examples of third-party technologies that may be used include:
HubSpot;
Google Analytics;
Google Ads;
Google Tag Manager;
Meta Pixel;
LinkedIn Insight Tag;
Microsoft Clarity;
Vimeo;
YouTube;
Calendly;
Stripe;
Zoom; and
Similar technologies.
We do not sell personal information for monetary compensation.
We may disclose information:
To comply with legal obligations;
To protect rights, property, and security;
In connection with mergers, acquisitions, reorganizations, or asset sales;
To prevent fraud or unlawful activity;
To professional advisors and service providers acting on our behalf.
Third-party providers maintain their own privacy practices and policies, and we are not responsible for their independent activities.
To understand and improve user experience, we and our service providers may use analytics and behavioral technologies that collect information regarding interactions with our Services.
These technologies may record or analyze:
Page visits;
Mouse movements;
Scroll behavior;
Click activity;
Session duration;
Device information;
Browser information;
Referral sources;
Form interactions;
Navigation patterns;
Performance metrics; and
Similar usage information.
These technologies may include:
Google Analytics;
Google Tag Manager;
Meta Pixel;
LinkedIn Insight Tag;
Microsoft Clarity;
Heat mapping technologies;
Session replay technologies;
Conversion tracking systems;
Attribution tools; and
Similar technologies.
These tools help us:
Improve website performance;
Measure marketing effectiveness;
Diagnose technical problems;
Optimize user experience;
Understand visitor behavior.
By using the Services, you acknowledge that such technologies may collect information regarding interactions with our Services, subject to applicable law and available consent mechanisms.
Nothing contained herein is intended to waive any rights that cannot legally be waived.
We may use artificial intelligence, machine learning, automation tools, and related technologies in connection with our Services.
Such technologies may be used to:
Analyze data;
Improve content;
Generate reports;
Assist with communications;
Provide recommendations;
Personalize experiences;
Improve internal processes;
Enhance customer support.
Artificial intelligence systems are inherently probabilistic and may generate inaccurate, incomplete, misleading, outdated, or erroneous information.
Accordingly:
AI-generated outputs should be independently verified;
We do not guarantee the accuracy or completeness of AI-generated content;
AI-assisted processes may involve third-party providers;
AI-generated outputs should not be relied upon without independent evaluation.
Information processed by AI systems is handled in accordance with this Privacy Policy and applicable law.
We retain information for as long as reasonably necessary to:
Provide our Services;
Maintain business records;
Comply with legal obligations;
Resolve disputes;
Enforce agreements;
Protect our rights and interests;
Improve our Services;
Meet tax, accounting, and regulatory requirements.
Retention periods vary depending upon:
The type of information involved;
Business needs;
Contractual obligations;
Applicable legal requirements.
When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or otherwise de-identify such information.
Residual copies may remain in backups, archives, disaster recovery systems, and legal records for reasonable periods.
We employ commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, misuse, alteration, or destruction.
Security measures may include:
Encryption technologies;
Access controls;
Authentication procedures;
Monitoring systems;
Vendor management practices;
Employee training;
Network protections;
Physical safeguards.
Despite these measures, no method of transmission or storage is completely secure.
Accordingly:
We cannot guarantee absolute security;
Unauthorized access, disclosure, or breaches may occur despite reasonable safeguards;
Users transmit information at their own risk.
In the event of a security incident, we may provide notifications consistent with applicable law and our legal obligations.
Nothing in this Privacy Policy shall be interpreted as creating a guarantee regarding the security of information or systems.
Our Services are operated in the United States. If you access the Services from outside the United States, you acknowledge that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate.
These jurisdictions may not provide the same level of privacy protection as your home country.
Where required by applicable law, we take reasonable measures intended to facilitate lawful transfers of personal information.
By using the Services, you acknowledge and consent to such transfers to the extent permitted by applicable law.
If you are a California resident, you may have rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA").
Subject to applicable exceptions, California residents may have the right to:
Know the categories of personal information collected;
Know the sources of personal information;
Know the purposes for which information is used;
Know categories of third parties with whom information is shared;
Request access to certain information;
Request correction of inaccurate information;
Request deletion of certain information;
Limit the use of sensitive personal information where applicable;
Exercise rights without unlawful discrimination.
We do not discriminate against individuals for exercising applicable privacy rights.
To exercise your rights, please contact us using the methods described below.
Identity verification may be required before responding to requests.
Nothing in this section limits rights or obligations established by applicable law.
Individuals located in the European Economic Area, United Kingdom, Switzerland, and certain other jurisdictions may have rights under applicable privacy laws, including the General Data Protection Regulation ("GDPR").
Subject to applicable law, such rights may include:
Access to personal information;
Correction of inaccurate information;
Deletion of information;
Restriction of processing;
Objection to processing;
Data portability;
Withdrawal of consent where processing is based upon consent;
Filing complaints with supervisory authorities.
We process information only where we have a lawful basis to do so, including:
Consent;
Performance of contracts;
Compliance with legal obligations;
Legitimate business interests;
Protection of rights and security.
Nothing in this Privacy Policy is intended to limit rights granted under applicable law.
Certain web browsers and devices provide "Do Not Track" signals.
Because there is no universally accepted standard governing such signals, our Services may not respond to all Do Not Track requests.
Users may manage cookies and certain tracking preferences through browser settings, consent tools, and third-party opt-out mechanisms where available.
The Services are intended for individuals eighteen (18) years of age or older and are not directed toward children.
We do not knowingly collect personal information from children under thirteen (13).
If we become aware that we have collected information from a child in violation of applicable law, we will take reasonable steps to delete such information.
Parents or guardians who believe that a child has provided information to us may contact us using the information provided below.
We may send newsletters, marketing communications, educational materials, promotional content, and service-related communications.
You may opt out of promotional emails at any time by:
Clicking the unsubscribe link included in communications;
Contacting us directly; or
Following other instructions provided in the communication.
Even if you opt out of marketing communications, we may continue to send administrative, transactional, legal, or service-related communications.
Opt-out requests may require a reasonable period to process.
Individuals seeking to exercise rights available under applicable law may submit requests by contacting us using the contact information provided below.
Requests should include sufficient information to enable us to verify identity and understand the request.
We may:
Verify identity;
Request additional information;
Decline requests where permitted by law;
Retain information necessary to comply with legal obligations;
Maintain records relating to requests.
Nothing in this section shall be interpreted as limiting rights that cannot lawfully be limited.
We reserve the right to modify this Privacy Policy at any time.
Changes become effective upon posting unless otherwise stated.
Your continued use of the Services after changes are posted constitutes acceptance of the revised Privacy Policy.
The "Last Updated" date above indicates when this Privacy Policy was most recently revised.
Questions, requests, or concerns regarding this Privacy Policy may be directed to: Spoke Marketing, LLC 725 Kingsland Ave, Ste. 100 #8, St. Louis, MO 63130 ‚(314) 246-9711‚ billing@spokemarketing.com
Requests relating to privacy rights, access requests, correction requests, or deletion requests may be submitted using the contact information above.
Nothing contained herein shall be interpreted as waiving any rights or obligations provided under applicable law.
You have a story to tell. Spoke can write that next chapter as we uncover what moves you, and your business forward.